Returns and Exchanges

SportyDog always guarantees your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 30 days of delivery to the given address for a merchandise exchange or refund. This means 30 days after it is delivered to the given address, not from the date of your order.

PLEASE DO NOT EXPRESS YOUR RETURN! If your return is shipped near or a little after the 30 day mark, please just call us, we do not want our customers spending extra money to return an item, we will be happy to work with you.

In the case of a return, you may receive a full refund of the purchase price (exceptions listed below). However, the refund will not include the shipping and handling costs.

Return exception: Sorry we cannot accept returns on, permanently personalized items.

Free Shipping Return exception:
Promotional Free Shipping offers will incur a restocking fee of up to $3.99 if the return would cause the order to no longer qualify for the promotional discount.

Returned beds, and carriers which qualified for free shipping will incur a $3.99 restocking fee to cover the initial shipping charges.

Return Instructions
Please include a note (preferably on the packing slip), with RETURN or EXCHANGE written on it. If you would like to exchange the item, please let us know what you would like to exchange the merchandise for.

Ship the unused item and note to the following address:

SportyDog
Attn: Returns Dept.
2693 Preston Road #1010
Frisco, TX 75034

PLEASE PACKAGE YOUR RETURN SECURELY. Do not mail merchandise in paper envelopes. We are not responsible for any returned packages or merchandise lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

PLEASE DO NOT OVERNIGHT OR EXPRESS SHIP YOUR RETURN. This will not speed up the process of your return and we would prefer you not spend your money on overnight or express shipping fees, if there is a time issue, just give us a call and we can work with you.

Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customers responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with SportyDog.

Please note:
We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition.
We are not responsible for any returned packages lost in shipping.


We encourage you to measure your pet as accurately as possible. Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed we will contact you for your permission to charge your card for the additional shipping charges.

Damaged Items and Lost Packages
If an item arrives damaged, you must notify us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for, or accept it and it will be returned to us.

Canceling an Order
We apologize but we Can Not accept cancellation requests by e-mail.

In many cases SportyDog orders are processed immediately or routed to other offices and fullfillment centers to be processed immediately.

In most cases orders can not be cancelled after the order is placed and the customer will need to process a return based on our return policies, conditions and restrictions.

If you would like to request that your order be cancelled, please call us immediately at 1-877-452-6364, to determine if it is possible to cancel a portion, or all of your order.

In the event your order has been charged and processed but not shipped you may be subject to a %5 restocking fee to cover the credit card fees of the order for the charge and refund. If we are able to cancel your order on the same day as the charge, we can void the transaction rather than posting a charge and refund, and therefore avoid any re-stocking fee.

Again, if you need to make ANY changes please phone us Immediately.

Above all else
If you have any questions or concerns at all, please call us Toll Free at 1-877-452.6364. We try to go out of our way every day to make sure that our clients and their pups are very happy with us, and enjoy their experience shopping here.