Shipping Information

Standard Shipping & Handling Cost

Standard Shipping and Handling prices listed below are for all orders shipped to any one of the 48 contiguous United States.

Orders that are requested to be shipped to Alaska, Hawaii, or Puerto Rico, a U.S. Military APO/FPO address, or to any country other than the United States, will incur an additional shipping charge based on the product size and weight. Please see the information below for rates to any of the above mentioned locations.

Free Shipping Return policy:

Promotional Free Shipping returns may incur a restocking fee equal to what would have been the original shipping charge of their order up to but not exceeding $3.99. This will only apply to orders which after the return would not have qualified for free shipping.

Any order which did not qualify for free shipping will NOT incur any restocking fees.

Shipping Time

Due to the large variety of in-stock, and custom ordered merchandise our shipping times may vary between shipping the same business day for in-stock items and 1-3 weeks for custom ordered pieces.

SportyDog always attempts to estimate the longest possible time it would take to ship your items, therefore nearly all of the items we ship will be shipped sooner than their availability is listed.

Please see each individual item for its shipping availability.

Please allow 1 - 5 business days for delivery time once your item has shipped.

Shipping and Handling Cost

Shipping and Handling Costs for all items other than beds and furniture are determined according to the total cost of your order. The following chart displays the amount that will be added for all orders placed within the 48 contiguous states.

Order Total		Added Shipping
$0.00	- $29.99	$3.99
$30.00	- $59.99	$3.99
$60.00	- $99.99	$3.99
$100.00	- $149.99	$3.99
$150.00	-and up	$3.99

Overnight Shipping and Handling

Overnight shipping is only available for non-custom items which are currently in-stock. In order to determine that an item is available for overnight shipping, please call us at 1.877.452.6364 to verify that the order can be filled in time.

Address Correction Fees

Orders which have been submitted to SportyDog.com with incorrect address information and have not been corrected before they are shipped will incur a $5.00 charge for ground packages and $10.00 charge for air packages. Incorrect address information would include; missing apartment or suite number, wrong house number, missing company name, wrong zip, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or held for correct address information by the carrier. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.

This fee is may be charged to us by FedEx, DHL, and UPS when packages are undeliverable due to lack of, or bad information in the address. This fee will be billed to the credit card the order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your cooperation.

International Shipping and Handling Cost

Some International orders will require an additional shipping charge. If your order requires an additional charge we will contact you to obtain your approval for the added amount. Standard international Shipping and Handling Costs for all items other than beds and furniture are determined according to the total cost of your order. The following chart displays the amount that will be added for most international orders.

**Please note: Additional charges may be accessed to international orders by your government, or shipping carriers for Taxes, Tariffs, Duties, or Brokerage fees. We are not able to predict what these charges will be and responsibility for them will be left up to the customer.**

International shipping will usually require additional shipping time.

Depending on the items that you order, shipping times can vary greatly. Many of our products are normally sent to our customers directly by the manufacturer. For all foreign orders we have these items shipped directly to us before we ship them all back out to you to save you on shipping costs. Because of this, all your items will ship when we receive the last item in your order and we are able to ship them all together.

Order Total		Added Shipping
$0.00	- $29.99	$13.99
$30.00	- $59.99	$16.99
$60.00	- $99.99	$21.99
$100.00	- $149.99	$25.99
$150.00	-and up	$35.99

Furniture and Bed Shipping Costs

Shipping and Handling Costs for all beds and furniture may incur additional shipping charges. After placing your order for furniture or a bed, we will contact you to let you know if there will be any additional shipping fees, and if so what they will be.

Stock Availability

If an item is temporarily out of stock, we will expect the item to be available in 1-3 weeks. Back ordered items are shipped as soon as available.

Damaged Items and Lost Packages

If an item arrives damaged, you must notify us within 48 hours of receipt. We will send a call tag to pick up the item from you. If the box appears damaged upon receipt, do not sign for it and it will be returned to us. We will send an exchange or credit you for the item.

UPS Ground Shipping from Frisco, TX

The following map is used only when calculating time in transit for Ground Packages shipped from our Frisco, TX retail location.

Many packages will not be shipped via UPS ground, also some packages may be shipped directly from warehouses in other parts of the country.

If an item is shipped via UPS Ground, the following chart can be used to calculate time in transit, after it has left our building.